The Australian Central Patient COVID-19 Triage Hotline –1800 020 080
The national 24/7 hotline is being expanded to help triage people with respiratory symptoms and those who are concerned about contact with a possible COVID-19 case.
This service will reduce the number of people presenting at hospital emergency departments or GP clinics who risk spreading COVID-19. Advice can also be given over the phone by trained health professionals.
Depending on their circumstances, people will be advised to attend a public hospital respiratory clinic, a primary care respiratory clinic, to self isolate at home, to seek a medical practitioner telehealth consultation or to take no further action.
This will help reduce the risk of transmission and conserve Personal Protective Equipment.
It will will also provide facilities to support telehealth consultations and maintain a comprehensive national directory of available health services.
The hotline will ‘stream’ suspected COVID-19 patients and assist with containment and spread of infection.