The number of face-to-face meetings with NDIS participants is being reduced in line with the Australian Government’s advice in the coronavirus (COVID-19) national health response plan. However, face-to-face services are still available. If the Department of Health advice is to stop face-to-face meetings they will let you know. The Agency is able to deliver both scheduled plan reviews and first plan meetings in other ways like phone, video or email.
Participants, families and carers can request alternatives to face-to-face meetings, if participants are concerned about their exposure to respiratory illness.
Both scheduled plan reviews and first plan meetings can be completed over the phone, if the participant:
would prefer not to have a face-to-face meeting
has recently returned from overseas, or
has come in contact with someone affected by coronavirus (COVID-19).