The number of face-to-face meetings with NDIS participants is being reduced in line with the Australian Government’s advice in the coronavirus (COVID-19) national health response plan. However, face-to-face services are still available. If the Department of Health advice is to stop face-to-face meetings they will let you know. The Agency is able to deliver both scheduled plan reviews and first plan meetings in other ways like phone, video or email.

Participants, families and carers can request alternatives to face-to-face meetings, if participants are concerned about their exposure to respiratory illness.

Both scheduled plan reviews and first plan meetings can be completed over the phone, if the participant:

  • would prefer not to have a face-to-face meeting

  • has recently returned from overseas, or

  • has come in contact with someone affected by coronavirus (COVID-19).

For further information on changes to service delivery, plans reviews and remote communities and large establishments visits refer to their frequently asked questions and Easy Read information.

Local Area Coordinators and Early Childhood Partners may be changing their office operations due to coronavirus (COVID-19) management plans. Find a list of affected offices.

NDIS participants that are concerned about exposure to coronavirus (COVID-19) are able to contact the Department of Health Coronavirus hotline on 1800 020 080 or the National Relay Service on 1300 555 727.

If you have questions or require advice, please contact the NDIS Contact Centre on 1800 800 110.


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