CRPS Network Australia Inc. (CRPSna, we, us) is committed to protecting the privacy and confidentiality of the personal information that we hold. CRPSna only collects personal information necessary for its functions and activities.
Privacy of information is very important to CRPSna. We hope that our supporters will share information to assist CRPSna in our work to improve services, but this is not a requirement.
Confidentiality of your information is fundamental to CRPS Network Australia Inc. All information received and held is subject to the strictest duties of confidentiality.
CRPSna ensures that all information it collects, holds and discloses, about individuals is in accordance with the requirements of the Australian Federal Government’s Privacy Act 1988 (Cth), including the Australian Privacy Principles, and that your confidentiality is always maintained.
Privacy and Our Supporters
The primary purpose for collecting personal information from you is to provide services to people in need, including planning, funding, monitoring and evaluating our services. The kind of personal information we collect will depend on your relationship with CRPSna (e.g. as a client, donor, business partner, employee, volunteer or online user of the CRPSna website).
We usually collect personal information directly from you. However, we sometimes collect personal information from a third party such as your carer, trustee or authorised representative or from a publicly available source, but only if:
You have consented to such collection or would reasonably expect us to collect your personal information in this way, or
If it is necessary for a specific purpose.
We only collect personal information for purposes that are reasonably necessary for one or more of our functions or activities.
If you become a supporter of CRPSna, sign up to fundraise for us, call or email us, or join our e-newsletter, we usually collect the following kinds of personal information:
Depending on how you interact with us, we might also collect information such as your:
experience with CRPS
which products of ours you bought
if you’ve been shopping in our online store,
your Facebook or social media ID
what payment form you used
if you’ve made a donation or purchase.
We will use this personal information to get in touch with you about things relevant to your interest in CRSna, unless you tell us not to. CRPSna holds this information in an internal database and we do not sell this information or provide it to any other organisations, except for the service providers who help us contact our supporters (such as email services).
Where we collect sensitive information, such as health information about individuals, we will do so only with their consent, where it is provided voluntarily or where otherwise authorised by law. No one is obliged to provide any information and consent to hold particular information can be withdrawn at any time.
Use and Disclosure of Personal Information
We may use and disclose individuals’ personal information on an ongoing basis for purposes including to:
provide you with goods or a service
provide you with educational information on CRPS information and awareness
process donations or purchases and provide receipts
respond to comments or queries
assess any application to become a volunteer, contractor or employee
communicate with you about how donations are used or about CRPSna services, causes, events, products and services that we feel may be of interest to you
carry out administrative tasks including research, internal reviews, analysis and production of consolidated statistics
respond to your feedback or complaints
answer your queries
create non-financial metrics to apply for grants and funding
report to government or other bodies on how funding is used
Personal information will not be disclosed to third parties without your permission, except where permitted or required under the Privacy Act.
We take steps to protect all personal, sensitive and health information and government related identifiers held by CRPSna against misuse, interference, loss, unauthorised access, modification and disclosure.
Changing Your Details
Individuals wishing to request to access or correct any personal information CRPSna holds about them are encouraged to contact CRPSna using the details set out in the ‘Contact details’ below. CRPSna asks that individuals provide as much detail as possible about the information sought, in order to help CRPSna retrieve it. Appropriate identification is required before access can be provided. If we send you an email, there will also be an unsubscribe option.
Security of Personal Information
CRPSna is required to take reasonable steps to protect all the personal information it holds from misuse and loss and from unauthorised access, modification or disclosure. This protection applies to information stored both electronically and in hard copy form.
All staff having access to confidential information are subject to strict confidentiality obligations.
If someone visits CRPSnetworkAustralia.org.au or walkorwheel.org.au (the “Websites”) to read, browse or download information, our system may record information such as the date and time of their visit to the Website, the pages accessed, and any information downloaded. This information is used for statistical, reporting and website administration and maintenance purposes only.
Where any information preference is set to “public” then users should be aware that it may be viewed by other users of the websites including third party search engines.
Like many websites, the Websites may use “cookies” from time to time. Cookies are small text files that the Websites transfer to a user’s hard drive through their web browser to enable the Websites’ systems to recognise the user’s browser. Cookies may also be used to record non-personal information such as the date, time or duration of a user’s visit, or the pages accessed, for website administration, statistical and maintenance purposes. The default settings of browsers like Internet Explorer always allow cookies, but users can easily erase cookies from their hard-drive, block all cookies, or receive a warning before a cookie is stored. Please note that some parts of the Websites may not function fully for users that disallow cookies.
When we send emails or other electronic messages, we may record where recipients open the message and click on particular links. This helps us to better understand what information is of interest to those recipients.
The Websites may contain links to other sites. CRPSna is not responsible for the privacy practices or policies of those sites.